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Direcionando seu caminho ao sucesso!

These courses were born from the experience of the hospitality industry and with focus on daily work, but that may be useful for businesses in any industry which wish to raise their standards of service through the practice of hospitality.


As a method of learning, dynamic techniques and case studies are adopted.
 

 

  Understanding the Hospitality Market – For future professionals
     
  Guest Service Attendant - Enchanting by the phone
     
   Bellman Staff - The direct contact with the guest
     
  Reception - Body & soul of the hotel
     
  Guest Relations – The ambassador of the hotel
     
  Concierge I - Performance in hotels
     
  Concierge II - The competitive factor in customer service
     
  Butler Service – Hospitality & luxury
     
  Basic communication in Customer Service: English
     
  Basic communication in Customer Service: Spanish



São Paulo

 

 

 

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